Refund policy

8.6. Return process:

8.6.1. In all cases, the Goods are returned only through the courier sent by the Seller.

8.6.2. For the Goods already accepted by the Buyer and later returned to the Seller in the cases specified in these Rules, the Buyer must coordinate with the Seller in advance about the time and address for the collection of the Goods. The Seller's representative comes to pick up the Goods.

8.6.3. All costs related to the return of defective Goods are borne by the Seller.

8.6.4. The cost of returning quality Goods is paid by the Buyer. The service rates for returns by the courier sent by the Seller are the same as those applied to the delivery of Goods, as announced in the e-shop at the time of placing the order. Considering the fact that the delivery and return services of the Goods are provided by a third party, for which the Seller pays for each transportation of the Goods, the costs of returning quality Goods are paid by the Buyer even if he did not pay for the delivery of the Goods during the purchase due to the fact that he bought the Goods for a higher price than the determined total value of the Goods according to Rules 6.3).

8.7. For the return of Goods, the Buyer must apply by e-mail: Info@grapeescape.eu or by phone at +370 612 00445. If the Buyer wishes to return the Goods during their delivery, the Goods are returned to the Seller's representative who delivered them. 

8.8. In order to return the Goods purchased in the e-shop, the Buyer must fill out the return or exchange form provided by the Seller. In order to return defective Goods, the Buyer must provide photos of the Goods. 

8.9. The money to pay for the Goods accepted by the Buyer, but later returned, is paid to the Buyer's account no later than within 14 (fourteen) calendar days from the date of receipt of the Buyer's notice of withdrawal from the Agreement, unless the Seller and the Buyer agree otherwise. Refunds are not issued until the Buyer has returned the Goods.

8.10. When returning low-quality Goods or Goods that do not match the Buyer's order, the Buyer will be refunded the entire delivery fee paid by him. Even in cases where the Buyer does not return some of the ordered Goods. The delivery fee is refunded together with other amounts paid by the Seller to the Buyer for the returned Goods after the Buyer returns the defective Goods.